Frequently asked questions

Stori is a South African handcrafted marketplace where you can buy directly from the artisans who make the goods. Every product comes with the maker's story — who they are, where they're based, what materials they use, and why they make what they make. No middlemen, no mass production.

Browse the shop, click on any item you like, and add it to your basket. When you're ready, head to checkout and follow the steps. Payment is handled securely via PayFast and we'll send you a confirmation email as soon as your order is placed.

We use PayFast as our payment gateway, which supports major credit and debit cards (Visa, Mastercard), EFT, and instant EFT. All transactions are encrypted and processed securely.

Yes — we ship nationwide across South Africa through our courier partners. Shipping costs and estimated delivery times are shown at checkout based on your location. We are working on expanding to international markets in future.

Most orders are dispatched within 1–3 business days after payment is confirmed. Delivery typically takes a further 2–5 business days depending on your location. Remote areas may take a little longer. You will receive tracking information once your order is on its way.

Because our products are handcrafted and often made to order, we handle returns on a case-by-case basis. If your item arrives damaged or is not as described, please contact us within 7 days of delivery and we will make it right. Please see our Returns Policy for full details.

Each creator has a profile page where you can read about their work. At the moment, all queries go through Stori — simply contact us and we will connect you with the right maker.

Yes. Every creator on Stori is vetted before they can list products. We review their work, their process, and their story to make sure everything sold on the platform is authentically handcrafted. No dropshipping, no mass-produced goods.

We review all vendor applications before granting access to keep the marketplace quality high. Click “Become a Vendor” in the navigation bar to fill in our application form — it takes about 5 minutes. Tell us who you are, what you make, and where you’re based. Our team reviews every application personally and aims to respond within 5 business days. If approved, you will receive an invitation to set up your profile and start listing products.

Stori takes a small commission on each sale to cover platform costs and payment processing. There are no monthly listing fees. Full details are provided during the vendor onboarding process.

You can browse the shop without an account. To place an order, complete checkout, or track your purchases, you will need to create a free buyer account. Sign up takes less than a minute.